Thank you for choosing MoveShop for your e-commerce website needs. We understand that sometimes circumstances may arise that require a refund of your purchase. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.
Refund Eligibility
We offer refunds under the following circumstances:
- Technical Issues: If you experience technical issues or errors that prevent you from using MoveShop’s services as intended, and our support team is unable to resolve the issue within a reasonable timeframe.
- Unsatisfactory Service: If you are not satisfied with the quality of our services or the functionality of our platform, and the issue cannot be resolved to your satisfaction through our support channels.
Refund Process
To request a refund, please contact our customer support team at help@moveshop.store within 7 days of your purchase. In your refund request, please provide the following information:
- Your name and contact information.
- The reason for your refund request.
- Proof of purchase, such as your order number or transaction ID.
Once we receive your refund request, we will review it and determine whether you are eligible for a refund based on our refund policy. If your refund request is approved, we will process the refund within 7 days of approval.
Refund Method
Refunds will be issued using the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.
No Refund Policy
Please note that certain products or services may not be eligible for refunds. These include:
- Subscription fees for ongoing services, such as monthly or yearly subscriptions.
- Customizations or modifications made to your website or platform at your request.
- Fees associated with third-party services or integrations.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@moveshop.store. We are here to help and will do our best to assist you promptly.
Again, it’s essential to tailor this policy to your specific business needs and consult with legal professionals to ensure compliance with relevant laws and regulations.
